Refund Policy

SYNCLAB is operated by Christopher Shivers. Every plan starts with a 7-day free trial, so you can test the studio before paying anything.

30-day money-back guarantee

If you are not satisfied with SYNCLAB Pro, you can request a full refund within 30 days of your order date — monthly or yearly, no explanation needed.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. Visit paddle.net with the email address you used at checkout, or email us at cbshivers@gmail.com and we will arrange it with Paddle for you.

After a refund

Refunds are returned to the original payment method, usually within 5-10 business days depending on your bank. The subscription ends and Pro features (export, mastering saves and cloud saving) return to the free level; your projects stay in your account.

Cancelling instead

You can cancel at any time from the upgrade panel in the app or via paddle.net. Cancelling stops future renewals and you keep Pro access until the end of the period you already paid for.

Paddle's own refund policy also applies to all orders.